![]() We will not hesitate to call law enforcement if you discover anyone deceptively using somebody else’s credit card. Every single client without exception is obliged to be at your best behavior when inside the spa and throughout you presence here. We have never had to do so, but we will not be shy to do so if that is necessary to preserve the peaceful ambience of the spa. Right to refuse service: We fully understand our right to refuse service if there are any problems that we perceive on our end regarding that service. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk for the full payment for your service and peaceful exit. This is a Professional Massage and Skincare Spa Establishment: Our trained, licensed therapists and estheticians are here solely to help improve your wellness and relaxation. Guests who use their phone in disruptive manner will be gently asked to refrain or continue using their smart phone outside. When talking with the spa staff, please speak softly. Smart Phone Use Policy In consideration of other guests and to ensure a relaxing spa experience for yourself, we ask that you to turn off your cell phone and refrain from speaking loudly, participating in live video conversations, or playing any audio or video without the use of headphones. We cannot assure their safety in a professional environment and we also do not want to compromise the relaxation of our other guests. We do not have facilities to care for children and hope you understand. NOTE : If you are more than 15 minutes late for your appointment, we may not be able to provide the service(s) for which you were scheduled, and the full service fee will be accessed.Ĭhildren Policy: For safety reasons and to maintain our serene relaxing atmosphere, no child under the age of 15 years old is permitted inside the spa. Late arrivals will result in a shortened treatment time so that other guests are not inconvenienced. Your service will begin promptly at the time you reserved. This policy allows us to retain great employees.Īrrival Policy: To fully benefit from your service, please arrive 10 minutes prior to your appointment time. The spa pays its therapists even if a client is a “no-show” or late cancel. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. For another appointment, you will need to book a fresh appointment which is also covered by all the same cancellation policies as stated above. This is non-refundable or usable as credit. 50% deposit for same day appointments are non-refundable when Cancelling same day appointment within 1hr or 30mins of the appointment.Ĭlients who completely miss their appointments without giving us any prior notification or cancellation at the time of the appointment will be charged in full for the scheduled service. If you reschedule or cancel your appointment with less than the notice time mentioned above, 50% of original service value will be charged for the appointment, this is non-refundable.Īll same day appointments have a deposit of 50% of the service charged at the time of booking the appointment and if a same day appointment fails to show up for the appointment, the 50% service deposit is non-refundable. Should you need to cancel or reschedule your service, please notify us at least 24 hours (Monday- Thursday) and 48 hours (Friday - Sunday) prior to your service time. We value your business and ask that you respect and follow the spa's scheduling policies. Helland.Your spa treatments are reserved especially for you. Create a peaceful ambience for spa, yoga and relaxation with this calming music from Soothing Relaxation, composed by Peder B.
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